Cryopeak is a customer centric LNG solutions company providing safe and reliable LNG Virtual Pipeline services including LNG procurement, LNG transportation and LNG onsite equipment and support. Cryopeak is ISO 9001 certified, is a member of the Z276 technical committee and has an approved Emergency Response Action Plan (ERAP) under Transport Canada. On Feb 1, 2024, Cryopeak LNG Solutions and Ferus Natural Gas Fuels, jointly announced a strategic merger and the acquisition of Campus Energy Partners LNG Assets; with the entity name of Cryopeak Energy Solutions Corporation (“Cryopeak”). Through the merger and acquisition, Cryopeak will be the largest private, vertically integrated, LNG producer and service provider in Canada.
Visit www.cryopeak.com to find out more.
Executive Summary
Cryopeak Energy Solutions is working to build a culture of inclusivity and accessibility. Our company’s plan is to open accessibility through listening to our employees, concerned individuals and customers, and taking action on these concerns. Cryopeak is aware that there is much work ahead to become a fully accessible and barrier-free organization.
As required under the Accessible Canada Act, Cryopeak will build on our efforts to create a barrier-free environment. We are steadfast in creating an environment dedicated to identifying, removing, and preventing barriers. This Accessibility Plan will assist our team at Cryopeak in meeting our accessibility commitments to achieving the highest level of accessibility.
Cryopeak’s approach to this commitment to accessibility is through discussions, surveys and one on one interviews between managers and direct reports. In addition to this, external organizations that dedicate their purpose to helping people with disabilities were consulted in the development of this plan.
For any concerns or additional information:
Kitty Li
1.
Cryopeak Energy Solutions is working to build a culture of inclusivity and accessibility. Our company’s plan is to open accessibility through listening to our employees, concerned individuals and customers, and taking action on these concerns. Cryopeak is aware that there is much work ahead to become a fully accessible and barrier-free organization.
As required under the Accessible Canada Act, Cryopeak will build on our efforts to create a barrier-free environment. We are steadfast in creating an environment dedicated to identifying, removing, and preventing barriers. This Accessibility Plan will assist our team at Cryopeak in meeting our accessibility commitments to achieving the highest level of accessibility.
Cryopeak’s approach to this commitment to accessibility is through discussions, surveys and one on one interviews between managers and direct reports. In addition to this, external organizations that dedicate their purpose to helping people with disabilities were consulted in the development of this plan.
For any concerns or additional information:
a. Actions:
2.
Some spaces within the office space at Cryopeak, and the transportation hub in Fort Nelson may limit mobility of employees and visitors with accessibility needs. Through consultations with our managers and employees, we have identified a number of barriers.
a. Actions:
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Cryopeak will ensure that everyone can access the same information and services using the information technology available.
a. Actions:
4.
Cryopeak is committed to giving people the choice to communicate with us in the way that best meets their accessibility needs. The Cryopeak emergency handbook and emergency response plans do not provide enough disability related safety information.
Some of our company documents are not accessible, and we do not have a consistent process to ensure alternate formats of communication are provided to employees and stakeholders.
a. Actions:
5.
Procuring goods, services, and facilities ensures that accessibility and inclusivity is considered at the beginning of the buying process. Currently, Cryopeak’s procurement procedures and practices do not consider accessibility requirements, and does not consider if the addition of certain goods and services will hinder accessibility. Our process of hiring third parties does not emphasize accessibility or the Accessible Canada Act in its selection process.
a. Actions:
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When developing Cryopeak’s internal and external procedures, accessibility should be a priority from the start. Cryopeak currently does not have an approach for ensuring programs, processes, and services have taken account of accessibility. Cryopeak is committed to ensuring the correctness of delivery when it comes to our programs and services.
a. Actions:
7.
While Cryopeak LNG Solutions dispatches and operates a fleet of vehicles for transportation of goods, we do not coordinate a transportation system for public use. Thus, the standards for transportation are not in the scope of this plan.
Cryopeak is aware of the difficulties on creating a fully barrier-free environment for stakeholder, employees, and potential employees. To ensure our commitment to the cause, we have opened communication to our employees through surveys and one on one meetings with managers. Along with this, our Corporate Services department have met to discuss visible barriers in our main properties, and noted these in the Accessibility Plan.
A lot of importance is placed upon consulting people and experts in a meaningful way to build an accessible and inclusive environment. As a first step, Cryopeak has contacted Canadian Human Rights Commission on the Accessibility Plan, and how to identify barriers to remove and prevent them. Additional human resources experts have been consulted to review this document and identify possible changes and recommendations.
To align with Cryopeak’s commitment to make our workplace environment accessible to all, we have developed our Accessibility Plan in collaboration and consultation with our employees.
Cryopeak pledges to continue surveying employees and continue our open communication with employees and other stakeholders. We will continue measuring progress of any actionable items we have listed above and make deadlines to take action to remove barriers.
Cryopeak pledges to continue surveying employees and continue our open communication with employees and other stakeholders. We will continue measuring progress of any actionable items we have listed above and make deadlines to take action to remove barriers.
We thank all those who shared their ideas, concerns, and suggestions throughout the process of consultations for this Accessibility Plan. For additional information, please contact hr@cryopeak.com or call our office number 604-278-4430.
Our mailing address below:
1265-13351 Commerce Parkway Richmond, BC V6V 2X7
In 2024, Cryopeak Energy Solutions Corporation published its first Accessibility Plan. The organization updates its progress on the Accessibility plan annually, and our first update is due in June 2025.
This progress report presents the steps taken within Cryopeak to work towards achieving goals and objectives to remove and prevent accessibility barriers within the organization. To ensure our commitment to the cause, we have opened communication to our employees through surveys and one on one meetings with managers. Along with this, our Corporate Services department have met to discuss visible barriers in our main properties and noted these in the Accessibility Plan.
A lot of importance is placed upon consulting people and experts in a meaningful way to build an accessible and inclusive environment. As a first step, Cryopeak has contacted Canadian Human Rights Commission on the Accessibility Plan, and how to identify barriers to remove and prevent them. Additional human resources experts have been consulted to review this document and identify possible changes and recommendations.
Cryopeak has prepared a progress report to meet the organization’s obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).
How to provide feedback
We value the lived experience of people with disabilities, and we aim to meet the highest level of accessibility.
You can submit feedback on this report, our accessibility plan, and other barriers you encounter when dealing with Cryopeak Energy Solutions Corporation.
Please send your feedback to our Corporate Services team:
Cryopeak Energy Solutions Corporation
1263-13351 Commerce Parkway
Richmond, BC V6V2X7
How to request alternate formats
You can use the contact information listed below to ask us for a copy of our feedback process description, or our progress report in these alternate formats:
We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 20 days.
Summary of Feedback Received
As part of our ongoing commitment to accessibility, Cryopeak consulted with team leads and managers to gather employee feedback regarding accessibility concerns or barriers. Overall, feedback was minimal. One specific suggestion received was a request for larger monitors to improve visual clarity and ease of work. This request was reviewed and fulfilled by the Corporate Services and IT teams.
Cryopeak remains committed to maintaining open communication channels and encourages all employees to continue sharing feedback to help create a more accessible and inclusive work environment. All feedback is collected and reviewed anonymously.
In line with the Accessible Canada Act, and Accessible Canada Regulations, we held a consultation on our progress in identifying, removing and preventing barriers to accessibility. This consultation took place in May 2025.
Consultation Methods
We sent a survey with a list of questions to managers by email to distribute with their team and discuss personally what could be done to ensure there is progress in removing barriers to accessibility in Cryopeak. Participants could complete these questions by email or phone.
To help keep responses anonymous, we are not providing a breakdown of responses by each group/department.
Employment
We have made the following progress in removing the barriers identified in our accessibility plan:
Progress Update: Building out a formal process and hiring procedure within the company OMS to ensure barrier-free hiring and selection. Current internal processes include online applications with phone interviews, and internal recommendations from employees. All job postings are available by audio or other means if requested.
Progress Update: Hiring requisition form developed to ensure job posting includes requirements for the role, and the hiring team builds a rubric that is approved by the hiring manager for candidate selection.
Progress Update: No update.
Progress Update: In response to feedback received, Cryopeak fulfilled a request for larger monitors to support visual accessibility in the workplace. This improvement has been implemented to better accommodate employee needs and promote an inclusive work environment.
The built environment
We have made the following progress in removing the barriers identified in our accessibility plan:
Progress Update: Office front door remains open during office hours to ensure the doors are easily accessible for employees and visitors.
Information and communication technologies
We have made the following progress in removing the barriers identified in our accessibility plan:
Progress Update: Annual review and update in progress to include disability related safety information. To confirm with onsite employees about emergency alerts to include visual and audio alerts. Include on the annual update that ERAPs will be available in accessible formats upon request.
Progress Update: Inform company employees that are customer and/or supplier facing that alternative agreement/document formats are available upon request. Employees can then request the appropriate format accordingly from the Corporate Services team to provide.
Progress Update: Audio, large print, and Braille – Cryopeak is prepared to reformat and use Duxbury Braille Translator.
Communication, other than information and communication technologies
We have made the following progress in removing the barriers identified in our accessibility plan:
Progress Update: Audio, large print, and Braille available upon request.
Progress Update: Employees are encouraged to use the record meeting option for Microsoft Teams and use the inscription feature. Any documentation that requires additional options will be redirected to the Corporate Services team to reformat.
Progress Update: Senior leadership team, Corporate Services, and Management team to complete the Accessibility Standards Training with Workplace Safety & Prevention Services: https://shop.wsps.ca/products/accessibility-standards-training-1
Customer facing employees will be the next to be assigned this training to complete before it is rolled out to the rest of the departments.
The procurement of goods, services and facilities
We have made the following progress in removing the barriers identified in our accessibility plan:
Progress Update: Corporate Services team to update procurement procedures purchase order templates to include the below clause:
The Supplier warrants that the goods and/or services supplied under this agreement comply with applicable accessibility laws and standards, and agrees to indemnify [Your Company] for any claims arising from non-compliance.
Progress Update: Update the prequalification form and RFPs to inform vendors to provide their Accessibility Plan and confirm they will abide by the Accessible Canada Act.
The design and delivery of programs and services
We have made the following progress in removing the barriers identified in our accessibility plan:
Progress Update: Documents in the Cryopeak OMS are in the process of being identified for update and revision to include accessibility and inclusivity.
Progress Update: No update.
Transportation
While Cryopeak Energy Solutions dispatches and operates a fleet of vehicles for transportation of goods, we do not coordinate a transportation system for public use. Thus, the standards for transportation are not in the scope of this plan.
Cryopeak pledges to continue surveying employees and continue our open communication with employees and other stakeholders. Cryopeak is actively reviewing existing procedures and the work environment to create a barrier-free space. We will continue measuring progress of any actionable items we have listed above and make deadlines to take action to remove barriers.
In 2024, Cryopeak Energy Solutions Corporation published its first Accessibility Plan. This 2026 Progress Report outlines the organization’s continued work to identify, remove, and prevent barriers to accessibility.
This report summarizes progress made against the goals and actions identified in Cryopeak’s Accessibility Plan. The 2026 update is informed by the accessibility progress tracker, employee and manager feedback, and work completed by Corporate Services.
Cryopeak remains committed to supporting an accessible, inclusive, and barrier-free workplace for employees, visitors, customers, suppliers, and other stakeholders.
Cryopeak has prepared a progress report to meet the organization’s obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).
How to Provide Feedback
We value the lived experience of people with disabilities, and we aim to meet the highest level of accessibility.
You can submit feedback on this report, our accessibility plan, and other barriers you encounter when dealing with Cryopeak Energy Solutions Corporation.
Please send your feedback to our Corporate Services team:
Cryopeak Energy Solutions Corporation
1263-13351 Commerce Parkway
Richmond, BC V6V2X7
How to Request Alternate Formats
You can use the contact information listed above to ask us for a copy of our feedback process description, or our progress report in these alternate formats:
We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 20 days.
Feedback Received
Over the past reporting period, Cryopeak connected with team leads and managers to gather accessibility-related feedback from employees and to review any comments submitted through the feedback process. Feedback was reviewed anonymously and considered as part of the ongoing implementation of the Accessibility Plan.
No additional formal comments were recorded for this reporting period.
Consultations
In accordance with the Accessible Canada Act and Accessible Canada Regulations, Cryopeak reviewed progress made toward identifying, removing, and preventing accessibility barriers. The 2026 review was informed by the accessibility progress tracker, internal follow-up with managers and employees, and work completed by Corporate Services.
Consultation Methods
Feedback and progress updates were collected through internal discussions, manager follow-up, and the accessibility progress tracker. Updates were reviewed to confirm completed actions, identify work that remains in progress, and support planning for future accessibility improvements.
To help keep responses anonymous, we are not providing a breakdown of responses by each group/department.
2026 Progress Updates
Employment
The following updates summarize Cryopeak’s progress in removing employment-related barriers identified in the Accessibility Plan.
Barrier 1: Develop of procedure of ensuring a barrier-free hiring, selection and accommodation process.
Progress Update:
Status: In Progress. Cryopeak is developing a formal hiring and selection procedure within the company OMS to support a barrier-free hiring, selection, and accommodation process. Current practices include online applications, phone interviews, and internal employee recommendations. Job postings are available in audio or other accessible formats upon request.
Barrier 2: Compare accessible hiring and onboarding practices with other companies and industries.
Progress Update:
Status: Completed in 2024. Cryopeak developed a hiring requisition form to ensure job postings include role requirements and that candidate selection is supported by a hiring rubric approved by the hiring manager.
Barrier 3: Management and finance to determine and implement an accommodation budget to allow for assistive equipment.
Progress Update:
Status: Completed. Cryopeak has identified a budget for ergonomic and accommodating office equipment as required.
Barrier 4: Request for enhanced visual support tools such as large monitors
Progress Update:
Status: Completed. In response to feedback received, Cryopeak fulfilled a request for larger monitors to support visual accessibility in the workplace. This improvement has been implemented to better accommodate employee needs and promote an inclusive work environment.
The Built Environment
The following update summarizes Cryopeak’s progress in removing built-environment barriers identified in the Accessibility Plan.
Barrier 1: Automate door openers in company primary pathways.
Progress Update:
Status: Completed in 2024. The office front door remains open during office hours to help ensure the main entrance is accessible for employees and visitors.
Information and Communication Technologies
The following updates summarize Cryopeak’s progress in removing information and communication technology barriers identified in the Accessibility Plan.
Barrier 1: Review newest revisions of emergency plans to include disability related safety information.
Progress Update:
Status: In Progress. Cryopeak is completing its annual review of emergency plans to include disability-related safety information. This includes confirming whether onsite emergency alerts should include both visual and audio alerts and noting that Emergency Response Assistance Plans will be available in accessible formats upon request.
Barrier 2: Identify suppliers and develop agreements to create alternate formats where appropriate and needed.
Progress Update
Status: In Progress. Cryopeak will inform customer- and supplier-facing employees that alternate agreement and document formats are available upon request. Employees may request the appropriate format through the Corporate Services team when needed.
Barrier 3: When asked, Cryopeak will provide the following alternate formats as soon as possible.
Progress Update:
Status: Completed in 2025. Cryopeak is prepared to provide alternate formats, including audio, large print, and Braille, as soon as possible upon request. Braille formatting support is available through Duxbury Braille Translator.
Communication Other Than Information and Communication Technologies
The following updates summarize Cryopeak’s progress in removing communication-related barriers identified in the Accessibility Plan.
Barrier 1: Ensure required policies and documents have an accessible option for persons with disabilities to access.
Progress Update:
Status: Completed in 2025. Required policies and documents are available in accessible formats for persons with disabilities. Audio, large print, and Braille formats are available upon request.
Barrier 2: Ensure that all our employees have training to create accessible documents using built-in accessibility features.
Progress Update:
Status: Completed in 2025. Employees are encouraged to use Microsoft Teams recording and transcription features. Documentation requiring additional accessible-format support is redirected to Corporate Services for reformatting.
Barrier 3: Provide training to build accessibility and disability awareness.
Progress Update:
Status: In Progress. Senior leadership, Corporate Services, and the Management team are completing Accessibility Standards Training through Workplace Safety & Prevention Services. Customer-facing employees will be assigned the training next before it is rolled out to remaining departments.
Procurement of Goods, Services, and Facilities
The following updates summarize Cryopeak’s progress in removing procurement-related barriers identified in the Accessibility Plan.
Barrier 1: Update procurement procedure documents to include accessibility checks when ordering goods and services.
Progress Update:
Status: In Progress. Corporate Services is updating procurement procedures and purchase order templates to include accessibility checks when ordering goods and services. Proposed supplier language will confirm compliance with applicable accessibility laws and standards.
Barrier 2: Include accessibility considerations into the prequalification form and requests for proposals so they inform vendors that they will abide by the Accessible Canada Act.
Progress Update:
Status: In Progress. Cryopeak is updating its prequalification form and request-for-proposal process to communicate accessibility expectations to vendors, request vendor Accessibility Plans where applicable, and confirm vendor compliance with the Accessible Canada Act.
Design and Delivery of Programs and Services
The following updates summarize Cryopeak’s progress in removing barriers related to the design and delivery of programs and services.
Barrier 1: Develop and promote guidelines on reviewing new and old company policies, procedures, and programs on applying accessibility and inclusivity.
Progress Update:
Status: In Progress. Documents in Cryopeak’s OMS are being identified for update and revision to include accessibility and inclusivity considerations.
Barrier 2: Create a check list to guide employees on creating barrier-free programs and services.
Progress Update:
Status: In Progress. No update has been recorded for this item in the current progress tracker.
Transportation
While Cryopeak Energy Solutions dispatches and operates a fleet of vehicles for the transportation of goods, it does not coordinate a transportation system for public use. As a result, transportation standards are outside the scope of this plan.
Conclusion
Cryopeak remains committed to improving accessibility and maintaining open communication with employees and stakeholders. The organization will continue to monitor progress against the actions identified in the Accessibility Plan, review feedback received through its feedback process, and take reasonable steps to remove and prevent barriers.
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